"My fixed operations manager and I always
believed in the value of performing vehicle inspections and we were
proud to be one of Ford's top performers. When we saw the MPi
system we realized that there was the potential to improve our
existing processes. We believed that MPi could automate our paper
processes and give us the means to better track and manage our
performance. This has proven to be true. We started with the system
in late 2005 and have seen our upsell per inspection jump into
MPi's "World Class" performance range. We have also seen a
reduction in our "service policy" expense due to the professional,
consistent and understandable service estimate that we provide our
customers with the MPi system. Now we can provide a document to our
customer that really explains the work performed and additional
items that need attention. The MPi system works because it provides
a benefit to the technician, the advisor and most importantly the
customer. I believe our results are due to the management tools the
MPi system provides and the tremendous level of execution by my
staff."
- Kip Killmon | Dealer Principal | Tysons
Ford | Vienna, VA
"MPI has become an invaluable tool for my staff
and I to monitor the performance of our technicians and service
advisors. We have created a high level of consistency in how we
inspect every vehicle. Our clients are very impressed with the
"Know Your Vehicle" report. Some clients have said that it is the
best piece of information we have ever given them about their
vehicle. The declined repair reports have allowed my shop manager
to coordinate client follow-up with our business development
center. Our staff and our clients are very enthusiastic about this
product."
- Chris Tokarz | Service Director |
Mercedes-Benz of White Plains
"In 5 weeks after the EDGE™ installation we had
5 record weeks in a row. We went from doing 8% inspections to doing
over 85% inspections. And while our RO count didn't increase, the
dollar per RO did increase. In addition, not only did we have our 5
record weeks, business in our area was declining while mine was
going the other way."
- Paul Rubin | Dealer | Co-Chair of
National General Motor Dealer Council White Bear Lake Pontiac, GMC
and Hyundai | St. Paul-Minneapolis, MN
"MPi EDGE is a product we value as both
beneficial to our customers and our business. We've seen a very
marked increase in service department up-sells this past year and
feel we're still discovering what this tool can do for us. We now
see the service department as a great place for sales and growth
opportunity. MPi EDGE is the perfect tool to tie our customers to
us and build their loyalty and trust."
- Lisa Schomp | Owner Dealer |Ralph
Schomp Honda | Littleton, CO